1. How do I check my balance?
To see your balance please visit Blackboard Transaction Portal.
2. Who is required to purchase a meal plan?
All incoming freshmen are required to have a meal plan. The selection of that plan will occur with the StarRez portal when enrolling. Freshmen that have been granted a waiver to live off campus or reside in Life’s Village Retreat (LVR) will also be required to have a plan. Changes can only be made during the open enrollment time frame – usually during Week 7 or 8 each quarter.
3. I’m not a freshman can I buy a meal plan?
Optional (non-mandatory) meal plans for students or employees may be purchased online thru the Life U Marketplace. flexBucks can be purchased online thru the Blackboard Transaction Portal.
4. If I’m living off campus, why am I required to have a meal plan?
Meal Plans are required for all new first-time freshman for a few different reasons. First, the addition of a Meal Plan and dining hall at LIFE University will enhance the quality of campus life and increase student involvement on campus. Secondly, it affords an opportunity for commuter students to maintain appropriate nutrition during the stressful events in student life. It also provides an economic benefit in providing good nutrition at discounted rate.
5. How do I add money to my flexBucks?
You or a guest user can load money to your account at Blackboard Transaction Portal
If you are loading money use the credentials you set when you created the account. If a guest will be putting money into the flexBucks account, they will need to use the “Make flexBucks Deposit for Someone” tab located just below the login area. You cannot buy eBucks or swipes outside of a plan.
6. Can I change my meal plan?
Meal plan changes can only be made during the open enrollment period via the StarRez portal. Self-pay plans may be purchased up to Week 2 of current quarter.
7. When will I have access to my meal swipes?
Meal swipes are effective from Sunday of Week One (1) and end the Saturday of Week Eleven (11) of each quarter. They reset each quarter. eBucks are active from Sunday of Week 0 of any given quarter and rollover each quarter thru the end of the current fiscal year (June 30). Meal plans purchased after the designated quarterly cutoff will not be pro-rated.
8. What are the dining locations and hours?
You can find dining locations and hours at the dining services link https://www.life.edu/campus-life-pages/dining-services/. You can also review the daily menus for each venue at https://dineoncampus.com/lifeu.
9. If I am faculty or staff can I purchase a meal plan?
Faculty and staff may purchase a meal plan through the Life U Marketplace or via payroll deduction using this link: https://tinyurl.com/mealplan-payroll-deduct.
10. What’s the difference between eBucks and flexBucks?
eBucks are dollars that are loaded in conjunction with your assigned meal plan and any unused amounts roll from quarter to quarter until the end of the Spring Quarter. flexBucks are additional monies that you or a guest can load on your Eagle Card at any time during the quarter.
11. How can I obtain a meal plan exemption, if necessary?
Exemptions from the Meal Plan are rare. They are made solely for documented health conditions that require special medically necessitated diets that cannot be accommodated by Dining Services. In the rare instance that Dining Services is unable to provide a reasonable dietary accommodation, the student may be granted an exemption and may be released from the Meal Plan agreement. Please contact Dining Services to discuss specific dietary needs at firstname.lastname@example.org.
12. Can I buy a meal for a friend?
Yes, you may use your swipes, eBucks or flexBucks funds – but be careful, so that you do not run out before the quarter ends..
13. In what order will dollars be deducted from my Eagle Card?
They will follow this hierarchy: Swipes > eBucks > flexBucks > then other standard forms of payment (i.e. credit/debit card, cash). If you know that you want to use a method of payment, you should inform the cashier before presenting your card.
14. I’ve misplaced my Eagle Card. How do I use my meal plan in the meantime?
The dining staff have been instructed to gather your name and Eagle Card ID number at the register, and that information will be sent to Card Services to adjust your card balance.
15. I’m graduating this quarter. What happens to the flexBucks left on my Eagle Card?
flexBucks left on your card after graduation can be refunded in accordance with the University Refund Policy for Dropped Courses. eBucks and swipes will be forfeited