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Distance Education Complaint Process

Complaint Resolution

The mission of Life University is to empower each student with the education, skills, and values needed for career success and life fulfillment based on a vitalistic philosophy. Life University takes all student and consumer complaints very seriously. The University works with students to resolve all complaints in an expeditious, fair, and pleasant manner. The complaint process provides students a path to discuss academic and non-academic concerns or register formal complaints or grievances. This process can also be used to address alleged violations of State consumer protection laws that include but are not limited to fraud and false advertising, alleged violations of State laws or rules relating to the licensure of post-secondary institutions, complaints relating to the quality of education, or other State or accreditation requirements. Post-secondary institutions participating in federal student financial aid programs are required to maintain formal grievance procedures.

STEP 1

Students are encouraged to resolve issues within the University. Complaints should first be filed internally to the appropriate Life University authority and then, if necessary, to external authorities.

Non-Academic Matters Students with grievances relating to non-academic matters should confer with the Director of Student Conduct. The Director of Student Conduct will facilitate a review of the issue as it relates to Life University policy. The role of the Director of Student Conduct is to facilitate a resolution to each issue presented as well as ensure that each individual is treated fairly and in accordance with all Life University policies, procedures and standards of conduct. If a resolution cannot be achieved, the Director of Student Conduct may refer the student to the Human Resources Department to determine what additional steps may be available. The Human Resources Department is located at 1075 Barclay Circle and can be reached at (770) 426-2930.

Academic Matters Concerning academic questions or complaints, the student should first go to the instructor involved. If questions are not satisfactorily handled or the complaint adequately handled, the student should go to the department head / division chair of that instructor and finally the dean of the appropriate college in which the student is enrolled. The dean will make the final decision.

View Student Handbook here.

Online Forms

To report an alleged behavioral violation of the Honor Code or for General Complaints:
https://publicdocs.maxient.com/reportingform.php?LifeUniv&layout_id=2

To report an Academic Misconduct violation:
https://publicdocs.maxient.com/reportingform.php?LifeUniv&layout_id=3

Report a Sexual Misconduct Violation:
https://publicdocs.maxient.com/reportingform.php?LifeUniv&layout_id=5

To report a student of concern to the Student Behavioral Assessment Team (SBAT):
http://www.life.edu/campus-life-pages/student-conduct/behavioral-assessment-team


STEP 2

If a student/consumer feels that the issue was not resolved satisfactorily at the highest level of the University, they may then file a complaint with the appropriate state agency.

• Students/consumers residing outside of Georgia in a SARA state may file a complaint with the State of Georgia by contacting the Georgia Nonpublic Postsecondary Education Commission (http://gnpec.org/ga-sara/)

NC-SARA States


AlabamaMarylandOregon
AlaskaMichiganRhode Island
ArizonaMinnesotaSouth Carolina
ArkansasMississippiSouth Dakota
ColoradoMissouriTennessee
GeorgiaMontanaTexas
HawaiiNebraskaVermont
IdahoNevadaVirgina
IllinoisNorth CarolinaWashington
IndianaNorth DakotaWest Virginia
IowaNew HampshireWisconsin
KansasNew MexicoWyoming
LouisiannaOhioWashington, DC
MaineOklahoma

• Students/consumers residing outside of Georgia in a Non-SARA state (not listed above) may file a complaint with the appropriate consumer protection agency in the state they live in.

Should a link not work properly please contact State Authorization Coordinator: Vince.Erario@LIFE.edu.


STEP 3

If the student/consumer is not satisfied with the resolution provided by the University and the state, they may file a complaint with the University accreditation agency. Accrediting agencies will only review issues addressing significant non-compliance with agency standards, policies, or procedures. This is to be considered a last resort effort. If the student/consumer has not followed all of the preceding steps they will be directed by the agency to start with Step 1, at the University.

Southern Association of Colleges and Schools Commission on Colleges (SACSCOC) complaint procedures – Inquiries related to topics such as admission policies, financial aid opportunities, program information, etc. should be referred directly to Life University at 770-426-2600, 1-800-543-3202, or www.life.edu. The Commission is to be contacted only if there is evidence that appears to support the institution’s significant non-compliance with a requirement or standard.
• Life Universities Accreditation Page : http://www.life.edu/about-pages/basic-information/accreditation/

Southern Association of Colleges and Schools
1866 Southern Lane
Decatur, Georgia 30033-4097
404-679-4501
http://www.sacscoc.org/pdf/081705/complaintpolicy.pdf

Complaint Resolution by State
Students located outside of Georgia while enrolled in Life University may also choose to contact the appropriate higher education entity in their state.

Select a state to view its higher education contact information:

 

Alaska Commission on Postsecondary Education
PO Box 110505
Juneau, AK 99811-0505
customer.service@alaska.govAlaska Office of Attorney General
Consumer Protection Unit
1031 W. Fourth Avenue, Suite 200
Anchorage, AK 99501
attorney.general@alaska.gov
http://www.law.state.ak.us/pdf/consumer/FORM_complaint.pdf

Arizona State Board for Private Postsecondary Education
1400 W. Washington Street
Room 260
Phoenix, AZ 85007
http://azppse.state.az.us/student_info/compliance.asp

Arkansas Higher Education Coordinating Board
Arkansas Department of Higher Education
114 East Capitol Ave
Little Rock, AR 72201 ADHE_Info@adhe.edu
http://sbpce.arkansas.gov/students/Pages/complaintProcess.aspxArkansas State Board of Private Career Education
501 Woodlane, Suite 312S
Little Rock, AR 72201
sbpce@arkansas.gov
http://www.sbpce.org/complaint_process.html

California Bureau of Private Postsecondary Education
P.O. Box 980818
W. Sacramento, CA 95798-0818
bppe@dca.ca.gov
http://www.bppe.ca.gov/forms_pubs/complaint.pdf
Colorado Department of Higher Education
1560 Broadway, Suite 1600
Denver, Colorado 80202
http://highered.colorado.gov/Academics/Complaints/default.html

Connecticut Department of Higher Education
61 Woodland Street
Hartford, CT 06105-2326
info@ctdhe.orgConnecticut Department of Consumer Protection
Room 110
Hartford CT 06106
trade.practices@ct.gov
http://www.ct.gov/dcp/cwp/view.asp?a=1629&Q=274424
Consumer Complaint Hotline: (800) 842-2649

Delaware Higher Education Office
Carvel State Office Building, 5th Floor
820 N. French Street
Wilmington, DE 19801-3509
dheo@doe.k12.de.usDelaware Attorney General
Consumer Protection Wilmington:
820 N. French Street 5th floor
Wilmington, DE 19801
consumer.protection@state.de.us

District of Columbia Office of the State Superintendent of Education
Education Licensure Commission
810 First Street, NE
9th Floor
Washington, DC 20002
http://osse.dc.gov/publication/education-licensure-commission-public-complaint-form
Florida Commission on Independent Education
325 W. Gaines Street
Suite 1414
Tallahassee, FL 32399-0400
Commissioner@fldoe.org
http://www.fldoe.org/cie/complaint.asp
Georgia Nonpublic Postsecondary Education Commission
2082 E Exchange Pl. #220
Tucker, GA 30084-5334
(770) 414-3300
http://www.gnpec.org
http://rules.sos.state.ga.us/docs/392/5/06.pdf
Hawaii State Board of Education
P.O. Box 2360
Honolulu Hawaii 96804
ocp@dcca.hawaii.gov
http://hawaii.gov/dcca/ocp/consumer_complaint
Idaho State Board of Education
State Coordinator for Private Colleges and Proprietary Schools
Attn: Harvey W. Lyter III, MBA
650 West State Street
P.O. Box 83720
Boise, ID 83720-0037
Harv.lyter@osbe.idaho.gov

Illinois Board of Higher Education
431 East Adams,
2nd Floor
Springfield, Illinois 62701-1404
info@ibhe.orgInstitutional Complaint Hotline: (217) 557-7359
Illinois State Board of Education
100 N. 1st Street
Springfield, Illinois 62777
http://webprod1.isbe.net/contactisbe/

Illinois Attorney General Consumer Fraud Bureau
500 South Second Street
Springfield, IL 62706
http://www.illinoisattorneygeneral.gov/about/email_consumers.jsp
http://www.illinoisattorneygeneral.gov/consumers/conscomp.pdf
Consumer Fraud Hotline: (800) 243-0618

Indiana Commission on Proprietary Education
Attn: Director of Regulatory Compliance
302 W Washington Street, Room E201
Indianapolis IN 46204
http://www.in.gov/cpe/files/sf39280-complaint.pdf
Iowa Student Aid Commission
603 E. 12th Street
5th Floor
Des Moines, IA 50319
info@iowacollegeaid.gov
https://www.iowacollegeaid.gov/content/constituent-request-review
Kansas Board of Regents 1000 SW Jackson Street
Suite 520
Topeka, KS 66612-1368
http://www.kansasregents.org/resources/PDF/524‐ComplaintProcedureandForm.pdf

Kentucky Council on Postsecondary Education
1024 Capital Center Dr #320
Frankfort, KY 40601-7512
http://www.cpe.ky.gov/forstudents/consumercomplaints/Kentucky Board of Proprietary Education
911 Leawood Drive
Frankfort, KY 40601-3319
http://bpe.ky.gov/Applications%20and%20Forms/Form%20to%20File%20a%20Complaint.pdf

Office of the Attorney General
Capitol Suite 118
700 Capitol Avenue
Frankfort, Kentucky 40601-3449
consumer.protection@ag.ky.gov
http://ag.ky.gov/civil/consumerprotection/complaints/Pages/default.aspx

Consumer Protection Division
Office of the Attorney General
P.O. Box 94005
Baton Rouge, LA 70804-9005
Office: 1-800-351-4889 or 225-326-6400
http://www.regents.la.gov/page/StudentComplaints

Maine Department of Education
Complaint Investigator 23 State House Station
Augusta, ME 04333-0023 jonathan.braff@maine.govMaine Attorney General
Consumer Protection Division
6 State House Station
Augusta, ME 04333
http://www.maine.gov/ag/consumer/complaints/complaint_form.shtml

Maryland Higher Education Commission
6 North Liberty Street, 10th Floor
Baltimore, MD 21201
http://www.mhec.state.md.us/career/pcs/gripe.aspMaryland Attorney General
Consumer Protection Division
200 St. Paul Place
Baltimore, MD 21202
consumer@oag.state.md.us
http://www.oag.state.md.us/Consumer/complaint.htm
Consumer Protection Hotline: (410) 528-8662

Massachusetts Board of Higher Education
One Ashburton Place
Room 1401
Boston, MA 02108
http://www.mass.edu/forstudents/complaints/complaintprocess.asp
Michigan Department of Labor & Economic Growth
Office of .Postsecondary Services
Proprietary School Unit Staff 201 N. Washington Sq.
Lansing, MI 48913
http://www.michiganps.net/complaint.aspx

Minnesota Office of Higher Education
1450 Energy Park Drive, Suite 350
St. Paul, MN 55108-5227
http://www.ohe.state.mn.us/oheContactForm.cfmMinnesota Attorney General’s Office
1400 Bremer Tower 445 Minnesota Street
St. Paul, MN 55101
http://www.ag.state.mn.us/ElectronicForms/ComplaintForm.pdf

Mississippi Commission on College Accreditation
3825 Ridgewood Road
Jackson, MS 39211Mississippi Commission of Proprietary Schools and College Registration
3825 Ridgewood Road
Jackson, MS 39211-6453

Consumer Protection Division Office of the Attorney General
State of Mississippi
P.O. Box 22947
Jackson, Mississippi 39225-2947
http://www.ago.state.ms.us/index.php/contact
http://www.ago.state.ms.us/forms/complaint-form/

Missouri Department of Higher Education
205 Jefferson Street
P.O. Box 1469
Jefferson City, MO 65102-1469
info@dhe.mo.gov

Montana Board of Regents
Office of Commissioner of Higher Education
Montana University System
2500 Broadway Street
PO Box 203201
Helena, MT 59620-3201Montana Office of Consumer Protection
2225 11th Avenue P.O. Box 200151
Helena, MT 59620-0151
contactocp@mt.gov
https://doj.mt.gov/consumer/

Nebraska Coordinating Commission for Postsecondary Education
P.O. Box 95005
Lincoln, NE 68509-5005Nebraska Department of Education
Investigations Office
301 Centennial Mall South
P.O. Box 98987
Lincoln, NE 68509-4987

Nebraska Attorney General
Consumer Protection Division
2115 State Capitol Lincoln, NE 68509
http://www.ago.state.ne.us/consumer/emailforms/consumer_complaint.htm
Consumer Protection Hotline: (800) 727-6432

Nevada Commission on Postsecondary Education
3663 East Sunset Road
Suite 202
Las Vegas, Nevada 89120
http://www.cpe.state.nv.us/CPE%20Complaint%20Info.htm
New Hampshire Postsecondary Education Commission
3 Barrell Court #300
Concord, NH 03301-8531
http://www.nh.gov/postsecondary/complaints

New Jersey Commission on Higher Education
PO Box 542
Trenton, NJ 08625
nj_che@che.state.nj.usNew Jersey Department of Labor and Workforce Development
1 John Fitch Plaza
P.O. Box 110
Trenton, NJ 08625-0110
schoolapprovalunit@dol.state.nj.us
http://lwd.dol.state.nj.us/labor/forms_pdfs/edtrain/Conflict%20Resolution%20Questionnaire.pdf

New Jersey Division of Consumer Affairs
124 Halsey Street
Newark, New Jersey 07102
http://www.nj.gov/oag/ca/complaint/ocp.pdf

New Mexico Higher Education Department
2048 Galisteo
Santa Fe, NM 87505
http://hed.state.nm.us/institutions/complaints.aspx

New York Office of College and University Evaluation
New York State Education Department
5 North Mezzanine Albany, NY 12234
ocueinfo@mail.nysed.gov
http://www.highered.nysed.gov/ocue/spr/COMPLAINTFORMINFO.htmlNew York Bureau of Proprietary School Supervision
New York State Education Department
99 Washington Avenue, Room 1613 OCP
Albany, New York 12234

New York State Department of State
Division of Consumer Protection
Consumer Assistance Unit
5 Empire State Plaza – Suite 2101
Albany, New York 12223-1556
https://www1.consumer.state.ny.us/cpb/CauComplaintForm.html

North Carolina Community College System Office of Proprietary Schools 200 West Jones St.
Raleigh, North Carolina 27603
http://www.nccommunitycolleges.edu/Proprietary_Schools/complaints.htmNorth Carolina Consumer Protection
Attorney General’s Office Mail Service Center 9001 Raleigh, NC 27699-9001
http://www.ncdoj.gov/getdoc/59be4357-41f3-4377-b10f-3e8bd532da5f/Complaint-Form.aspx

North Dakota Department of Career and Technical Education
State Capitol – 15th Floor
600 E. Boulevard Ave. Dept. 270
Bismarck, ND 58505-0610
cte@nd.govNorth Dakota Consumer Protection Division
Office of Attorney General
Gateway Professional Center
1050 E Interstate Ave. Suite 200
Bismarck, ND 58503-5574
http://www.ag.state.nd.us/cpat/PDFFiles/SFN7418.pdf

Ohio State Board of Career Colleges and Schools
35 East Gay Street, Suite 403
Columbus, OH 43215-3138
http://scr.ohio.gov/LinkClick.aspx?fileticket=%2bwaKHWPRAH8%3d&tabid=68Ohio Board of Regents
30 East Broad Street, 36th floor
Columbus, OH 43215-3414

Ohio Attorney General
Consumer Protection Section
30 E. Broad St., 14th floor
Columbus, OH 43215-3400
http://www.ohioattorneygeneral.gov/consumercomplaint

Oklahoma State Regents for Higher Education
655 Research Parkway
Suite 200
Oklahoma City, OK 73104Oklahoma State Board of Private Vocational Schools
3700 Classen Boulevard
Suite 250
Oklahoma City, OK 731182864

Oklahoma Office of the Attorney General
Consumer Protection Unit Attn: Investigative Analyst
313 NE 21st Street
Oklahoma City, OK 73105
http://www.oag.state.ok.us/oagweb.nsf/ccomp.html

Oregon Office of Degree Authorization
1500 Valley River Drive
Suite 100
Eugene, OR 97401Oregon Department of Education
Private Career Schools Office
255 Capitol Street NE
Salem, OR 97310-0203
https://justice.oregon.gov/forms/consumer_complaint.asp

Oregon Attorney General
Financial Fraud/Consumer Protection Section
1162 Court St. NE
Salem, OR 97301-4096
http://www.doj.state.or.us/finfraud/pdf/concompform.pdf

Pennsylvania Department of Education
333 Market Street
Harrisburg, PA 17126-0333Office of Attorney General
Bureau of Consumer Protection
14th Floor, Strawberry Square
Harrisburg, PA 17120
http://www.attorneygeneral.gov/uploadedFiles/Complaints/BCP_Complaint_Form.pdf

Puerto Rico Council on Higher Education
PO Box 1900
San Juan, PR San Juan, PR
00910-1900 00910-1900Puerto Rico Department of Justice
PO 9020192
San Juan, Puerto Rico
00902-0192 00902-0192

Rhode Island Board of Governors for Higher Education
Shepard Building
80 Washington Street Providence, RI 02903Rhode Island Department of Attorney General
Consumer Protection Unit
150 South Main Street Providence, RI 02903
http://www.riag.state.ri.us/documents/consumer/ConsumerComplaintForm.pdf

South Carolina Commission on Higher Education
1333 Main Street, Suite 200
Columbia, SC 29201
http://www.che.sc.gov/Portals/0/CHE_Docs/academicaffairs/license/complaint_procedures_and_form.pdf

South Dakota Board of Regents
306 E. Capitol Ave, Suite 200
Pierre, SD 57501-2545South Dakota Office of Attorney General
Division of Consumer Protection
1302 E Hwy 14 Suite 3 Pierre SD 57501-8053
http://atg.sd.gov/Consumers/HandlingComplaints/ConsumerComplaintForm.aspx

Tennessee Higher Education Commission
404 James Robertson Parkway
Suite 1900
Nashville, TN 37243
http://www.tn.gov/thec/Divisions/LRA/PostsecondaryAuth/Complaint%20Form.rtf

Texas Workforce Commission
Career Schools and Colleges – Room 226-T
101 East 15th Street
Austin, Texas 78778-0001
http://www.twc.state.tx.us/svcs/propschools/ps401a.pdfTexas Higher Education Coordinating Board
P.O. Box 12788
Austin, Texas 78711
http://www.thecb.state.tx.us/index.cfm?objectid=051F93F5-03D4-9CCE-40FA9F46F2CD3C9D

The web address for the rules governing student complaints – Title 19 of the Texas Administrative Code, Sections 1.110‐1.120:
http://info.sos.state.tx.us/pls/pub/readtac$ext.ViewTAC?tac_view=5&ti=19&pt=1&ch=1&sch=E&rl=Y

Utah Division of Consumer Protection
160 East 300 South
Salt Lake City, Utah 84111
consumerprotection@utah.gov
http://consumerprotection.utah.gov/complaints/index.html

Vermont Department of Education
State Board of Education
Vermont Department of Education
120 State Street
Montpelier, VT 05620-2501Vermont Attorney General’s Office
109 State Street
Montpelier, VT 05609-1001
http://www.uvm.edu/consumer/?Page=complaint.html

State Council of Higher Education for Virginia
101 N. 14th St.
James Monroe Building
Richmond, VA 23219
communications@schev.edu
http://www.schev.edu/forms/StudentComplaintInformation.pdf

Washington Higher Education Coordinating Board
917 Lakeridge Way
PO Box 43430
Olympia, WA 98504-3430
dainfo@hecb.wa.gov
http://www.wsac.wa.gov/protecting-education-consumersWashington Workforce Training and Education Coordinating Board
128 10th Avenue SW
PO Box 43105
Olympia, WA 98504-3105
workforce@wtb.wa.gov
http://www.wtb.wa.gov/PCS_Complaints.asp

Washington State Office of the Attorney General
1125 Washington Street SE
PO Box 40100
Olympia, WA 98504-0100
https://fortress.wa.gov/atg/formhandler/ago/ContactForm.aspx?subject=Consumer%20Protection
https://fortress.wa.gov/atg/formhandler/ago/ComplaintForm.aspx

​Consumer Protection
& Anti-Trust Division
P.O. Box 1789
Charleston WV 25326
Toll-Free: 1-800-368-8808
Phone: 304-558-8986
Fax: 304-558-0184
consumer@wvago.gov
Wisconsin Educational Approval Board
30 W. Mifflin St., 9th Floor
P.O. Box 8696
Madison, WI 53708
eabmail@eab.state.wi.us
http://eab.state.wi.us/resources/complaint.asp

Wyoming Department of Education
2300 Capitol Avenue nd
Hathaway Building, 2 Floor
Cheyenne, WY 82002-0050Attorney General’s Office
123 Capitol Building
200 W. 24th Street
Cheyenne, WY 82002
http://edu.wyoming.gov/Programs/schools/private_school_licensing.aspx