Eagle Card Mobile

EAGLE CARD MOBILE ID

Your Eagle Card is now on your iPhone, Apple Watch and Android phones!

The new Eagle Card Mobile ID is available to all enrolled students and current employees. Tap your iPhone, Apple Watch or Android phone at readers across campus to conveniently access your Eagle Card. Now you can add your Eagle Card either to one iPhone and one Apple Watch, or one Android phone. A complete list of services can be found below.

Mobile ID Requirements

iPhone	iPhone SE, iPhone 6, iPhone 6 Plus or later iOS 12 or later
Apple Watch	Apple Watch Series 1 or later Watch OS 5 or later
Apple ID	Signed into iCloud. If two devices are used, both must be signed into same iCloud account.
Android Phone	Version 6.0 or later; NFC enabled device capable of supporting Google Wallet.
eAccounts Mobile App	Loaded from Apple App Store or Google Play stores by searching Transact eAccounts.

INSTRUCTIONS

First, if you haven’t done so already, please set up multi-factor authentication for your Life account. Simply sign in with your Life credentials at the Microsoft Office site found here. Microsoft will prompt you if multi-factor needs further setup. We recommend using the authenticator app as one of the multi-factor methods for the best experience.

Minimal setup is required to use your Eagle Card Mobile ID. Most users can begin using their Eagle Card on their phones in minutes. An approved photo is required and you must be a currently enrolled Life University student or currently employed Life University faculty or staff member.

Once you have setup your multi-factor authentication, please submit your photo to be displayed on your Eagle Card.
- Please review our photo requirements by clicking the next tab, Upload ID Photo
  - Upload a photo for your Eagle Card Mobile ID. Photos will generally be approved within three business days.

New students and employees can submit a photo to be used as their Maroon Card image. Send us your best shot and we’ll get your Maroon Card ready. Photos from your phone or device should work.

Upload Your Photo For Your Eagle Card Mobile ID

Login to Your Eagle Card Account
Click "Profile"
Then "Click to submit a new photo"

Eagle Card Login

Requirements:

Face must be clearly visible and facing forward
Photos from smart phones and most devices will work
JPEG, PNG, or GIF
Plain, light colored background (no patterns or textures) with good lighting
Recent photos only.
Face and shoulders facing forward. Leave space around your head.
Eyes open, look at the camera
No hands, objects, hats or other people within image (religious head coverings are acceptable)
Color image, in focus, without any added effects
Do not crop (there's an opportunity to crop once uploaded)
If the photo appears horizontal, software will rotate it

The following photos will not be accepted.

WRONG
Face front and center. No side view or glamour angles.

WRONG
High quality photo. No blurry or grainy.

WRONG
Make sure your face is fully visible. No eye, head or face wear.

WRONG
Plain and light-colored backgrounds. No backgrounds, clutter or other people.

WRONG
Face the camera. No side or profile views.

WRONG
No text, emoticons or other people.

Download the Transact eAccounts Mobile app from the App Store to your phone.
Open Transact eAccounts. Click through the startup screens and tap Get Started.
Search for Life University and click through to the Eagle Card login screen.
Enter your Life U credentials to authenticate your device. If you have not set up your credentials, please see ‘Getting Stated’ above.
Once you have successfully authenticated in eAccounts, click the Add to Apple Wallet button to add your Eagle Card to Apple Wallet. You can add your student ID to one iPhone and one Apple Watch.
- Click iPhone and continue through the prompts (Next, Agree to Terms & Conditions).
- When the process is complete, the app will send a notification to verify your Eagle Card Mobile ID has been added to your Apple Wallet.
- Tap Done in the upper right corner to return to the app’s Home screen.
- You can now add your Apple Watch using the same process.

Adding Your Mobile ID to Apple Wallet on a Second Device

Repeat steps 1-5 above to login to the Transact eAccounts Mobile App.
Ensure your second device is signed into the same iCloud account as the first device.
From the Campus ID screen in Transact eAccounts, tap the in the upper right corner of your Transact Mobile Credential display.
Tap Add or Remove Campus ID from Wallet.
Choose your second device to add your Transact Mobile Credential.
On the Add Card to Wallet screen, tap Next in the upper right corner.
Follow the onscreen instructions to complete adding your card.

The iPhone or Apple Watch must be powered on, but it does not have to be connected to a network.

On an iPhone 6 and 6 Plus, double-clicking the Home button, tapping the default payment card and selecting the mobile Eagle Card are needed to enable usage. Then, authenticating with Touch ID and holding the top of iPhone 6 or 6 Plus near the contactless reader will complete a transaction.

For iPhones 6S, iPhone 6S Plus and later, Express Mode allows use of the mobile Eagle Card without unlocking the device with a passcode, Touch ID, or Face ID. Through iPhone XS, XS Max, and XR, Express Mode with power reserve makes the mobile Eagle Card available for up to five hours after the device’s battery needs to be charged.

To display your Eagle Card Mobile ID, open Apple Wallet and select your Eagle Card from your saved cards.
To add funds to your accounts in the Transact eAccounts app, first save a payment method at the Transact eAccounts website at transactcampus.com/.
Make a deposit via your desktop or mobile browser.
After completing the deposit, there will be an option to save your credit card information.
Once you have added the card information on the Transact eAccounts website, that card will be available in the Transact eAccounts app for future deposits. If you have already used Transact eAccounts to access your Mobile ID, you will need to sign out and back in to update the saved payment information.

Contact information for the Eagle Card Office is also available from the Eagle Card menu in the Apple Wallet.

Enable NFC on your phone in your Settings NFC settings can be found in different areas of the Settings menu, depending on your device. A common location is Connected Devices>Connection Settings. (If not found there, use the Search option on the top right to double check.)
Toggle the NFC setting to On.
Open Google Wallet and make sure it is enabled as the default payment application. If the app prompts you to add a credit card, you can bypass that screen and return to the Google Wallet home screen.
Download the Transact eAccounts Mobile app from the Google Play Store to your phone.
Open Transact eAccounts, click through the startup screens and tap Get Started.
Search for Life University and click through to the Eagle Card login screen.
Enter your Life University network credentials to authenticate your device. If you have not set up your Life U credentials, please see ‘Photo Submission/Preparation’ above.
Once you have successfully authenticated in eAccounts, click the Add to Google Wallet button to add your Eagle Card to Google Wallet.
- Continue through the prompts (Next, Accept Life University’s Terms & Conditions).
- Next, Accept the Google Wallet Terms of Service.
- The next screen will confirm that the ID has been added to Google Wallet.

You do not need to unlock your phone, but the screen must be awake to use your Eagle Card. Tap the power button to wake the screen and tap your phone against the reader. Note, the antenna location may vary by device, although it is often in the middle of the phone. As a result, you may have to adjust the orientation of your phone against the reader to have your mobile credential recognized.
To display your Eagle Card, open the Transact eAccounts app and select the View in Google Pay
To add funds to your accounts in the Transact eAccounts app, first save a payment method at the Transact eAccounts website: transactcampus.com/
- Make a deposit via your desktop or mobile browser.
- After completing the deposit, there will be an option to save your credit card information.
- Once you have added the card information on the Transact eAccounts website, that card will be available in the Transact eAccounts app for future deposits. If you have already used Transact eAccounts to access your Mobile ID, you will need to sign out and back in to update the saved payment information.

Contact information for the Eagle Card Office is also available from the Eagle Card menu in Google Pay.

Where can I use my Eagle Card Mobile ID?

Door Access: Life U Fitness Center, The Commons, LVR, etc.
Meal Plans
Life U Shop
On-campus point of sale (Life U Shop, Eagles’ Landing, etc.)

FAQ

I am not having success adding my Eagle Card to my device. Who can help me?

Contact the Eagle Card Office at: (770) 426-2638 or CardServices@Life.edu

How do I change or recover my school login password?

Instructions can be found at pwd.life.edu/webclient/index.html.

How do I activate and install the multi-factor authentication?

Instructions can be found at https://pwd.life.edu/authorization.do.

Do I still need my physical Eagle Card.

Although your physical card will no longer work on interior residence hall doors, it will continue to work everywhere else on campus. You will have the choice to use either ID at most locations.

Why can’t I double-tap the side button with my phone locked to see my balances in Apple Pay?

When using Express Mode (iPhone 6s or later), your Eagle Card will not be displayed with other cards in Apple Wallet for security reasons.

Can I use Mobile ID if my phone’s battery is dead?

If you have any of the iPhone XS, XS Max or XR models, yes. Express Mode with power reserve is available for up to five hours when your phone needs to be charged. (For more details, see https://support.apple.com/en-us/HT208965.) Android phones and other iPhone models (iPhone 8 and earlier) do not offer this feature.

How do I check my iPhone device version?

On your device, go to Settings>General>Software Updates.
If your device is running iOS 12.2 or later, you’re ready to use the Mobile ID.
If not, tap Download>Install. You may need to enter your passcode to start the update.
Once the download is complete, follow the instructions on your phone to finish upgrading to the latest version of iOS.

How do I check my Apple Watch device and/or software version?

The Series # for your Apple Watch can be found on the back of the Watch.
- Note: The Series 0 Watch is not eligible for this program.
Instructions for verifying and/or updating your Apple Watch software version can be found at https://support.apple.com/en-us/HT204641.

What if I have questions about my Apple ID or iCloud?

Information can be found at https://support.apple.com/apple-id or https://support.apple.com/icloud.

How do I verify and/or update my Android phone device version and software?

From your device, tap: Settings>About Phone>Software Information
- To update, from your device tap: Settings >General >Software Update >Download >Install >Passcode may be required. Your device will display the estimated download time.

I already have the Transact eAccounts mobile app installed. Do I need to update?

Yes, you will need to install the updated version of the Transact eAccounts mobile app.

How do I update the Transact eAccounts mobile app?

On your device, visit the App Store or Google Play Store and search Transact eAccounts. The store will prompt you to install any required updates.

How many devices can I add?

You can add either one iPhone and one Apple Watch, or one Android phone on your account at a time. See the ‘Securing My Account’ section below if you have lost a device and need to deactivate your credential.

How do I add my Eagle Card to my new iPhone or Apple Watch?

First, remove the pass from your old device from Apple Wallet. Once removed, go to the e-accounts app on your new iPhone and follow the steps to add to Apple Wallet.

Do I need to reactivate my devices each term?

No. As long as your enrollment status meets our eligibility requirements, devices you have enrolled will remain current. For security purposes, we may deactivate devices that have not been used for an extended period. You can re-enroll those devices whenever you wish.

What if I am away from campus for the semester and I don’t want my Eagle Card on my device? Can I delete and re-add it later?

Yes, you can remove your credential from Apple Wallet and re-add it when you return.*

To remove your Eagle Card, navigate to the Wallet app, tap (…) in the lower right corner of your card and select Remove Card.

To remove your Apple Watch credential, navigate to the Watch app on your Phone, scroll to the bottom and select Wallet & Apple Pay. Tap on your Eagle Card, scroll to the bottom and select Remove Card.

*To add credentials back onto your device, you must meet eligibility requirements and not have exceeded the device limit for your Eagle Card.

Can I delete my Eagle Card from Apple Wallet or Google Wallet through the Transact eAccounts mobile app?

Yes, but we recommend the Remove Card Option directly from Apple Wallet or Google Wallet.

From iPhone:

Navigate to the Wallet app.
Tap (…) in the lower right corner of your card.
Scroll to the bottom and select Remove Card.
Eligible cardholders who have not exceeded their device limit can add their Mobile ID back at any time.

From Apple Watch:

Navigate to the Watch app on your iPhone.
Scroll down and select Wallet & Apply Pay.
Tap on Transact Mobile Credential.
Scroll to the bottom and select Remove Card.
Eligible cardholders who have not exceeded their device limit can add their Mobile ID back at any time.

From Google Wallet:

Open Google Wallet.
Select your Campus ID from the available cards.
Touch the three dots in the upper right corner of the screen.
Select Remove ID.
Confirm Remove ID

From Transact eAccounts:

Open the Transact eAccounts Mobile App on your phone.
Tap Continue to Sign In and login with your school credentials.
Approve the multi-factor authentication request.
Click on your photo in the upper left corner.
Under Campus ID, click the icon in the upper right corner of your School ID Card display.
Tap Add or Remove Campus ID from Wallet at the bottom of the back of your School ID Card display.
Select device(s) to remove from your card.
Tap Remove in the pop-up box.
Tap on the Remove Card notification at the top of the screen or go to Google Wallet and tap Remove Card displayed under the School ID Card.
Tap Remove in the pop-up box and the card will be removed from your Google Wallet.

How do I update information on my Eagle Card?

Name information on the Eagle Card comes to us from the university’s core business systems and needs to be updated there. Students should contact the Registrar’s Office. Faculty and staff should contact their HR representative to request updates. Once changes are completed, the updates will sync to the Eagle Card on your phone within 48 hours.

Why are my account balance(s) not displaying?

Account balances are currently only displayed on Apple devices.
If your account balances are $0, they will not display until funds are added.
If you have available funds that are not displaying, please contact the Eagle Card Office at (770) 426-2638 or CardServices@Life.edu.

My balance is different on my device than in Transact eAccounts?

Confirm your device is not in Airplane Mode or experiencing any other service interruption. Updates cannot be made when no connecting service syncs data between Transact eAccounts and your device. The Transact eAccounts app will display the most current information.

Why do I have a negative balance on my Eagle Card?

A negative balance can occur if you make a transaction when a retail device is offline. When the device returns online and the transaction is posted, you will see a negative balance if there are insufficient funds in your account to cover the transaction.

I used my credit card at a participating retail location when I meant to use my Eagle Card. What can I do to correct my payment source?

Return to the location of the sale and request the store issue a credit card refund, then process the transaction against your Eagle Card.

I am graduating or leaving the University. What happens to my Eagle Card Mobile ID?

Your Mobile ID will become inactive when you no longer meet eligibility requirements. If you transfer to another participating program or department at Life University, your credential will stay active and update accordingly.

What should I do if I lose my card or device, or if I believe there has been fraudulent use of my credential?

During regular business hours, contact the Student ID Card Office at (770) 426-2638 or CardServices@Life.edu to notify us to deactivate the Eagle Card Mobile ID. Be sure to specify whether the physical card, watch and/or phone version of the card should be deactivated. Any device not specified to be suspended will remain active.
If applicable, identify the fraudulent activity. Contact the Eagle Card Office at (770) 426-2638 or CardServices@Life.edu and report the suspected If door access was involved, email CardServices@Life.edu.
In the Transact eAccounts app:
- Click the settings gear in the upper right corner.
- Select the Card Management option.
- Choose the credential you want to deactivate and toggle it off.
- You will receive a confirmation email. Only the selected card will be deactivated. All other credentials will remain active.
In the Transact eAccounts web version:
- Select Card Services
- Select Deactivate Card
- Select the credential to deactivate and click on “Deactivate Card”
- You will receive a confirmation email. Only the selected card will be deactivated. All other credentials will remain active.

Additional instructions for Lost/Found Apple devices and Find My iPhone are located at https://support.apple.com/en-us/HT201472

How do I reactivate my credential if I find my lost device?

To reactivate a found device that was suspended, perform the following steps:

In the Transact eAccounts App:

Click the settings gear in the upper right corner.
Select the Card Management option.
Choose the credential you want to reactivate and toggle it on.
You will receive a confirmation email. Only the selected card will be reactivated.

In the Transact eAccounts Web Version:

Select Card Services.
Select Activate Card.
Select the credential to reactivate.
You will receive a confirmation email. Only the selected card will be reactivated.