Eagle Card Mobile
EAGLE CARD MOBILE ID
Your Eagle Card is now on your iPhone, Apple Watch and Android phones!
The new Eagle Card Mobile ID is available to all enrolled students and current employees. Tap your iPhone, Apple Watch or Android phone at readers across campus to conveniently access your Eagle Card. Now you can add your Eagle Card either to one iPhone and one Apple Watch, or one Android phone. A complete list of services can be found below.
Mobile ID Requirements
iPhone | iPhone SE, iPhone 6, iPhone 6 Plus or later iOS 12 or later |
Apple Watch | Apple Watch Series 1 or later Watch OS 5 or later |
Apple ID | Signed into iCloud. If two devices are used, both must be signed into same iCloud account. |
Android Phone | Version 6.0 or later; NFC enabled device capable of supporting Google Wallet. |
eAccounts Mobile App | Loaded from Apple App Store or Google Play stores by searching Transact eAccounts. |
INSTRUCTIONS
FAQ
I am not having success adding my Eagle Card to my device. Who can help me?
How do I change or recover my school login password?
How do I activate and install the multi-factor authentication?
Do I still need my physical Eagle Card.
Why can’t I double-tap the side button with my phone locked to see my balances in Apple Pay?
Can I use Mobile ID if my phone’s battery is dead?
How do I check my iPhone device version?
- On your device, go to Settings>General>Software Updates.
- If your device is running iOS 12.2 or later, you’re ready to use the Mobile ID.
- If not, tap Download>Install. You may need to enter your passcode to start the update.
- Once the download is complete, follow the instructions on your phone to finish upgrading to the latest version of iOS.
How do I check my Apple Watch device and/or software version?
- The Series # for your Apple Watch can be found on the back of the Watch.
- Note: The Series 0 Watch is not eligible for this program.
- Instructions for verifying and/or updating your Apple Watch software version can be found at https://support.apple.com/en-us/HT204641.
What if I have questions about my Apple ID or iCloud?
How do I verify and/or update my Android phone device version and software?
- From your device, tap: Settings>About Phone>Software Information
- To update, from your device tap: Settings >General >Software Update >Download >Install >Passcode may be required. Your device will display the estimated download time.
I already have the Transact eAccounts mobile app installed. Do I need to update?
How do I update the Transact eAccounts mobile app?
How many devices can I add?
How do I add my Eagle Card to my new iPhone or Apple Watch?
Do I need to reactivate my devices each term?
What if I am away from campus for the semester and I don’t want my Eagle Card on my device? Can I delete and re-add it later?
Yes, you can remove your credential from Apple Wallet and re-add it when you return.*
To remove your Eagle Card, navigate to the Wallet app, tap (…) in the lower right corner of your card and select Remove Card.
To remove your Apple Watch credential, navigate to the Watch app on your Phone, scroll to the bottom and select Wallet & Apple Pay. Tap on your Eagle Card, scroll to the bottom and select Remove Card.
*To add credentials back onto your device, you must meet eligibility requirements and not have exceeded the device limit for your Eagle Card.
Can I delete my Eagle Card from Apple Wallet or Google Wallet through the Transact eAccounts mobile app?
Yes, but we recommend the Remove Card Option directly from Apple Wallet or Google Wallet.
From iPhone:
- Navigate to the Wallet app.
- Tap (…) in the lower right corner of your card.
- Scroll to the bottom and select Remove Card.
- Eligible cardholders who have not exceeded their device limit can add their Mobile ID back at any time.
From Apple Watch:
- Navigate to the Watch app on your iPhone.
- Scroll down and select Wallet & Apply Pay.
- Tap on Transact Mobile Credential.
- Scroll to the bottom and select Remove Card.
- Eligible cardholders who have not exceeded their device limit can add their Mobile ID back at any time.
From Google Wallet:
- Open Google Wallet.
- Select your Campus ID from the available cards.
- Touch the three dots in the upper right corner of the screen.
- Select Remove ID.
- Confirm Remove ID
From Transact eAccounts:
- Open the Transact eAccounts Mobile App on your phone.
- Tap Continue to Sign In and login with your school credentials.
- Approve the multi-factor authentication request.
- Click on your photo in the upper left corner.
- Under Campus ID, click the icon in the upper right corner of your School ID Card display.
- Tap Add or Remove Campus ID from Wallet at the bottom of the back of your School ID Card display.
- Select device(s) to remove from your card.
- Tap Remove in the pop-up box.
- Tap on the Remove Card notification at the top of the screen or go to Google Wallet and tap Remove Card displayed under the School ID Card.
- Tap Remove in the pop-up box and the card will be removed from your Google Wallet.
How do I update information on my Eagle Card?
Why are my account balance(s) not displaying?
- Account balances are currently only displayed on Apple devices.
- If your account balances are $0, they will not display until funds are added.
- If you have available funds that are not displaying, please contact the Eagle Card Office at (770) 426-2638 or CardServices@Life.edu.
My balance is different on my device than in Transact eAccounts?
Why do I have a negative balance on my Eagle Card?
I used my credit card at a participating retail location when I meant to use my Eagle Card. What can I do to correct my payment source?
I am graduating or leaving the University. What happens to my Eagle Card Mobile ID?
What should I do if I lose my card or device, or if I believe there has been fraudulent use of my credential?
- During regular business hours, contact the Student ID Card Office at (770) 426-2638 or CardServices@Life.edu to notify us to deactivate the Eagle Card Mobile ID. Be sure to specify whether the physical card, watch and/or phone version of the card should be deactivated. Any device not specified to be suspended will remain active.
- If applicable, identify the fraudulent activity. Contact the Eagle Card Office at (770) 426-2638 or CardServices@Life.edu and report the suspected If door access was involved, email CardServices@Life.edu.
- In the Transact eAccounts app:
- Click the settings gear in the upper right corner.
- Select the Card Management option.
- Choose the credential you want to deactivate and toggle it off.
- You will receive a confirmation email. Only the selected card will be deactivated. All other credentials will remain active.
- In the Transact eAccounts web version:
- Select Card Services
- Select Deactivate Card
- Select the credential to deactivate and click on “Deactivate Card”
- You will receive a confirmation email. Only the selected card will be deactivated. All other credentials will remain active.
Additional instructions for Lost/Found Apple devices and Find My iPhone are located at https://support.apple.com/en-us/HT201472
How do I reactivate my credential if I find my lost device?
To reactivate a found device that was suspended, perform the following steps:
In the Transact eAccounts App:
- Click the settings gear in the upper right corner.
- Select the Card Management option.
- Choose the credential you want to reactivate and toggle it on.
- You will receive a confirmation email. Only the selected card will be reactivated.
In the Transact eAccounts Web Version:
- Select Card Services.
- Select Activate Card.
- Select the credential to reactivate.
- You will receive a confirmation email. Only the selected card will be reactivated.